Last updated: 10 July 2025
This Privacy Policy explains how The Trustee for Impixelated Business Trust (ABN 78 486 812 438), trading as Thrvhub (“we”, “us”, “our”), collects, uses, stores, and protects your personal information when you use thrvhub.com (“the Platform”).
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information that you provide directly, including:
- Name and email address (when you create an account)
- Payment details (processed securely by Stripe or PayPal — we do not store card numbers)
- Course enrolment and progress data
- Communications you send to us
We also collect information automatically when you use the Platform, including:
- IP address, browser type, and device information
- Pages visited, time on site, and interaction data (via Google Analytics and Facebook Pixel)
- Cookie data (see Section 5)
2. How We Use Your Information
We use your personal information to:
- Create and manage your account
- Process payments and manage course access
- Deliver course content and track your progress
- Send transactional emails (enrolment confirmations, account notices)
- Respond to your enquiries and provide support
- Improve the Platform through analytics
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Disclosure of Your Information
We may share your information with:
- Stripe and PayPal — to process payments
- Google — via Google Analytics, for site usage analysis
- Meta (Facebook) — via Facebook Pixel, for advertising and analytics
- WordPress and associated plugins — to operate the Platform
- Law enforcement or regulatory bodies, where required by law
Some of these third-party services may process data outside Australia. Where this occurs, we take reasonable steps to ensure your data is handled in accordance with the Australian Privacy Principles.
4. Data Storage and Security
Your personal data is primarily stored on servers located in Australia. We implement reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
We retain your personal information for as long as your account is active and for a reasonable period afterwards as required by law or legitimate business purposes.
5. Cookies
The Platform uses cookies and similar tracking technologies to operate and improve our services. These include:
- Essential cookies — required for login, sessions, and core Platform functions
- Analytics cookies — Google Analytics, to understand how visitors use the site
- Advertising cookies — Facebook Pixel, to measure ad performance and enable targeted advertising
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform.
6. Children’s Privacy
Accounts must be created by a person aged 18 or over. Where a parent or legal guardian creates an account to enrol a child, the parent or guardian is responsible for all use of that account. We do not knowingly collect personal information directly from children under 18. If you believe a child has provided us with personal information without parental consent, please contact us and we will promptly remove it.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Make a complaint if you believe we have mishandled your information
To exercise these rights, contact us at hello@thrvhub.com. We will respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
8. Changes to This Policy
We may update this Privacy Policy from time to time. Where changes are material, we will notify you by email or by a notice on the Platform. The updated policy will be effective from the date shown at the top of this page.
9. Contact Us
For privacy-related enquiries or complaints, contact:
Thrvhub Privacy
The Trustee for Impixelated Business Trust
Victoria, Australia
hello@thrvhub.com