Here for every learner
Frequently asked questions
Questions are part of the journey — and we’re here with answers, guidance, and encouragement whenever you need it.
🏁 Getting started
Who is thrvhub for?
We support everyone involved in helping students with additional learning needs:
- Education Support Workers (aspiring or current) wanting to build practical classroom skills
- Parents navigating their child's learning differences and needing strategies that work at home
- Teachers managing diverse classroom needs and wanting effective differentiation strategies
- School leaders wanting to make inclusion genuinely effective
- Students wanting to understand their own learning style and develop strategies that work for them
Different roles. Same goal: skilled, confident support for diverse learners.
What kind of training does thrvhub offer?
We focus on practical skills for supporting diverse learners:
For Education Support Workers: Understanding your role, supporting students with autism/ADHD/dyslexia/anxiety, behaviour support strategies, literacy and numeracy support, working with IEPs and BSPs, professional documentation, getting hired and thriving in the role.
For Parents: Understanding learning differences, practical strategies for home, advocating effectively with schools, supporting homework and learning, building your child's confidence.
For Teachers: Differentiation that works, managing diverse classroom needs, working effectively with support staff, building partnerships with families, creating inclusive classrooms without adding to workload.
For Students: Understanding how you learn best, study strategies for your brain, self-advocacy skills, organisation and time management, building confidence.
Not theory. Skills you'll use immediately.
How do I start my course after enrolling?
Once you enrol:
- You'll receive an email with login details
- Log in to your thrvhub account
- Access your course from your dashboard
- Start learning immediately
All your courses, resources, and progress are saved in one place.
How much do courses cost?
Course prices vary:
- Comprehensive courses: $297-$497
- Targeted courses: $97-$197
- Individual lessons: Free-$29
We keep our prices affordable because quality training shouldn't cost thousands of dollars.
Prices are in Australian dollars. International students welcome.
ℹ️ Course information
😀 For Education Support Workers
Are your courses suitable for all experience levels?
Yes. Whether you're brand new or bringing years of experience, we meet you where you are -no jargon, no overwhelm.
Our courses start with fundamentals and build progressively. If you're experienced, you can move through familiar content quickly. If you're new, we assume no prior knowledge and explain everything clearly.
How long do courses take to complete?
It depends on the course:
- Education Support Fast-Track: 40 hours (self-paced, typically 4-8 weeks)
- Targeted courses: 6-10 hours (self-paced, typically 1-2 weeks)
- Video lessons: 10-30 minutes each
All courses are self-paced. Learn when it suits you, pause when you need to, and revisit content anytime.
Can I learn at my own pace?
Absolutely. All courses are self-paced.
Learn when it suits you. Pause and come back. Revisit lessons as often as you need. Take a week or take six months - it's entirely up to you.
Do I get a certificate when I finish?
Yes. When you complete a course, you'll receive a certificate of completion.
This certificate demonstrates your commitment to professional development and can be included in job applications, portfolios, or presented to employers.
How long do I have access to a course?
Once you enrol, you have lifetime access to the course.
Come back anytime to refresh your knowledge, revisit strategies, or check updated content.
What if I need extra help along the way?
We're here to support you.
- Email support: Contact us with questions anytime
- Course forums: Connect with other learners (where available)
- Resource library: Access additional guides and templates
- Regular updates: New content added based on learner feedback
You're never alone in your learning journey.
Can I access courses on mobile devices?
Yes. Our platform works on computers, tablets, and smartphones.
Learn wherever you are - on your commute, during your lunch break, or from the comfort of your couch.
Will this course actually prepare me for the ESW role?
Yes. The Education Support Fast-Track course covers:
- Understanding your role and responsibilities
- Supporting diverse learners (autism, ADHD, dyslexia, anxiety)
- Behaviour support strategies that work
- Literacy and numeracy support approaches
- Working with IEPs, BSPs, and other documentation
- Professional observations and record-keeping
- How to get hired
- Surviving and thriving in your first week
These are the skills schools actually need. Not generic theory.
Do I need teaching qualifications to take the ESW course?
No. The course is designed for people starting their ESW journey.
We assume no prior teaching experience and build from the ground up. If you have experience, that's great - you'll move through familiar content quickly. If you're completely new, we've got you covered.
Will I be qualified to work as an ESW after completing the course?
In Australia, ESW roles don't require formal qualifications in most states. Schools hire based on skills, experience, and cultural fit.
Our course builds the practical skills schools look for. Your certificate demonstrates your commitment to professional development.
However, requirements vary by state and school. We recommend checking specific requirements in your area.
I'm already working as an ESW. Will this course still help me?
Absolutely. Many current ESWs take our courses to:
- Fill gaps in their knowledge
- Learn new strategies
- Improve their professional documentation
- Prepare for career advancement
- Gain a recognised certificate for their portfolio
Even experienced ESWs tell us they learn valuable new approaches.
How is this different from a Certificate III or other formal qualifications?
Formal qualifications (e.g., Certificate III): Nationally recognised credential, takes 6-12 months, costs $1,000-$5,000+, broad curriculum including admin and theory, required for some roles/states.
thrvhub courses: Professional development certificate, self-paced (typically 4-8 weeks), costs under $500, focused on practical classroom skills, builds immediately usable competence.
We're not a replacement for formal qualifications. We're a practical, affordable way to build real skills quickly "” whether you're exploring the role or supplementing formal training.
Will this help me get hired?
Yes. Our course includes:
- A comprehensive module on getting hired
- How to write an effective ESW resume
- Common interview questions and how to answer them
- What schools look for when hiring
- How to demonstrate your skills in interviews
Plus, your certificate shows schools you're committed to professional development.
Can I use this course for professional development hours?
Many schools accept our certificates for professional development records. Check with your school's PD coordinator about their specific requirements.
What if I'm not sure the ESW role is right for me?
Perfect. Our course helps you understand exactly what the role involves "” the good and the challenging parts.
It's better to discover the role isn't for you during training than after your first difficult week in a classroom.
If you complete the course and decide it's not for you, at least you'll know - and the skills you've learned will be valuable in many other roles working with children.
🧑🧑🧒 For Parents
I'm not an educator "” will these courses make sense to me?
Absolutely. We avoid jargon and explain everything in plain language.
When we do use education terms (like "IEP" or "scaffolding"), we define them clearly. You don't need to be an educator to understand how to support your child effectively.
Can I implement these strategies at home?
Yes. While many strategies are based on classroom practice, we show you how to adapt them for home environments.
Supporting reading at home looks different from supporting reading at school - and we explain those differences.
My child has a specific diagnosis. Will this help?
Our courses cover strategies for supporting students with:
- Autism Spectrum Disorder
- ADHD
- Dyslexia and other learning disabilities
- Anxiety
- Sensory processing differences
- Executive functioning challenges
- Speech and language difficulties
- Emotional regulation challenges
We focus on practical strategies, not just understanding diagnoses.
Will this help me work better with my child's school?
Yes. You'll learn:
- How schools operate and what teachers need from families
- How to communicate effectively with teachers and support staff
- How to advocate for your child without conflict
- What IEPs, BSPs, and other plans actually mean
- How to contribute meaningfully to school meetings
Better understanding = better partnerships.
My child is really struggling. Will this course fix everything?
We'd love to promise that, but we can't.
What we can promise:
- You'll understand your child's learning differences better
- You'll have practical strategies to try
- You'll know when and how to seek additional support
- You'll feel more confident advocating for your child
- You'll have tools to support learning at home
Some challenges need additional professional support (psychologists, speech pathologists, occupational therapists). We'll help you understand when that's needed.
How old does my child need to be for these strategies?
Most strategies work for primary and secondary school students (ages 5-18).
We specify age ranges where relevant. Many strategies can be adapted for younger or older students with some modifications.
👩🏫 For Teachers
Will this add to my workload?
No. We specifically focus on strategies that fit into your existing practice, not create more work.
Our approach: Work smarter, not harder. Differentiation doesn't have to mean creating 30 different worksheets.
Is this just theory or will I actually learn practical strategies?
Practical strategies. Every lesson includes immediately usable tools.
No overwhelming research papers. No generic theory. Just "here's the challenge, here's what works, here's how to implement it tomorrow."
I already know a lot about inclusion. Will I learn anything new?
Even experienced teachers tell us they gain new perspectives and practical strategies.
If you're already an inclusion expert, you might find some content familiar. But we consistently hear: "I wish I'd known this earlier" and "I've been teaching for 20 years and this changed how I approach differentiation."
Can I share these strategies with my support staff?
Course content is for individual use. However, the strategies you learn can certainly be implemented by your support staff when you share them as part of your professional practice.
If you want your whole team trained, contact us about school-wide licences.
How is this different from the PD my school provides?
School PD often: One-size-fits-all approach, dense full-day sessions, theory-heavy, hard to apply immediately, difficult to revisit later.
thrvhub courses: Self-paced bite-sized lessons, focused on immediate application, practical not theoretical, revisit anytime, designed for busy teachers.
Will this count for professional development hours?
Many schools accept our certificates for PD records. Check with your school's PD coordinator about specific requirements.
👨🏽🎓 For Students
📝 For School Leaders
I'm a student. Is this for me?
Some of our courses are designed specifically for students wanting to:
- Understand how they learn best
- Develop study strategies that work for their brain
- Build self-advocacy skills
- Learn organisation and time management
- Improve confidence
Other courses are designed for adults supporting students, but you might find them helpful for understanding what support you need.
What age do I need to be?
Our student-focused content works best for secondary school students (ages 12-18).
Younger students can benefit with parent support. Older students and adults with learning differences will also find the strategies useful.
Will this help me do better at school?
hese courses won't do the work for you, but they'll help you:
- Understand why some things are hard for you
- Learn strategies that work better for how your brain works
- Advocate for the support you need
- Build confidence in your abilities
- Study more effectively
Better strategies = better outcomes.
Can I purchase courses for my whole team?
Yes. We offer school-wide licences for teams.
Contact us to discuss:
- How many staff members need training
- Which courses are most relevant
- Pricing for bulk purchases
- Implementation support
Email us at hello@thrvhub.com
How do I know this training is evidence-based?
Our strategies are:
- Grounded in research on effective instruction for diverse learners
- Refined through real classroom experience
- Aligned with inclusive education best practices
- Based on what actually works, not just what sounds good
We're happy to provide references and research basis for our approaches.
Can this training help us meet our inclusion obligations?
Yes. Our training helps staff:
- Understand their responsibilities under the Disability Discrimination Act
- Implement reasonable adjustments effectively
- Support diverse learners with evidence-based strategies
- Document support and progress appropriately
However, training is just one part of meeting obligations. We can help upskill your team, but systemic inclusion requires whole-school commitment.
💻 Technical and Support
What technology do I need?
- A device with internet access (computer, tablet, or smartphone)
- A modern web browser (Chrome, Firefox, Safari, Edge)
- Ability to watch videos and download PDFs
That's it. No special software needed.
What if I have technical difficulties?
Contact our support team at hello@thrvhub.com
We'll help you troubleshoot and get you back on track quickly.
Is my payment information secure?
Yes. We use industry-standard secure payment processing. We never store your complete credit card details on our servers.
Can I download course materials?
es. Most resources (PDFs, templates, guides) can be downloaded and kept.
Video lessons are streamed online but available anytime within your account.
About thrvhub
Who created thrvhub?
thrvhub was founded by Dave, a former education support worker and parent of a neurodivergent child.
After years of supporting diverse learners and wishing he'd had better training, he created thrvhub to make practical, affordable professional development accessible to everyone supporting students with additional needs.
Our team includes educators, therapists, and support workers with real classroom experience.
Are you registered or accredited?
We're a professional development provider, not a Registered Training Organisation (RTO).
We don't offer nationally recognised qualifications (like Certificate III). We offer practical professional development that builds real skills.
Our certificates demonstrate completion and commitment to professional development.
Where are you based?
We're based in Melbourne, Australia.
Our courses use Australian terminology, legislation, and context. However, the practical strategies work anywhere - we have learners from around the world.
Do you work with schools directly?
Yes. We offer:
- Whole-school professional development
- Team training programmes
- Custom course development
- Ongoing support for inclusion initiatives
Contact us at hello@thrvhub.com to discuss your school's needs.
Any other questions?
We're here to help.
Email: hello@thrvhub.com
We respond to every question because every learner matters.
